Complaints

We take every complaint seriously and aim to handle all concerns in a fair, transparent, and timely manner. Your feedback is important to us and helps us maintain and improve the quality of our service and the partners we work with.

Submit your complaint

Please complete the form below with as much detail as possible so we can investigate your complaint quickly and effectively. Include what happened, when it occurred, any company or provider involved, and the steps you’ve already taken to resolve it.

We aim to acknowledge all complaints within 7 working days and provide a full response within 28 working days where possible.

What happens next

Once your complaint is submitted:

• You will receive confirmation that we’ve received your complaint within 7 working days.
• Our team will review the details and may contact you for further information.
• We will aim to resolve your complaint within 28 working days.

If you are not satisfied with our response, we will provide further guidance on escalation options where applicable.